Boiler breakdown
Request qualified and an appointment booked with the customer
Manage · Dashboard · Honax
Your front office becomes measurable.
Track what happens to calls, requests and appointments. Every interaction keeps its source, context and next action.
Demo previewRequest activity
Three typical situations shown as they arrive in Honax.
Smell of gas reported
Safety guidance given and the on-call team notified
Renovation project
Contact details, address and scope collected during the call
Operations funnel
Follow the whole journey, not just call volume.
The dashboard connects the first contact to its result, so you can see where requests progress and where they drop off.
01
Incoming calls
Every call received on connected lines
02
Handled calls
Answered by your team or the AI voice agent
03
Qualified requests
Useful reason, urgency, contact details and context
04
Booked appointments
Confirmed slots in your company calendar
05
Signed quotes
Revenue attributed to requests generated by Honax
Volumes, conversion rates and revenue appear only when the corresponding data is connected.
Quality control
Every AI-handled call can be reviewed.
The transcript, outcome and qualification steps stay attached to the call. Your team can spot gaps and take over with the full context.
Heating repair request
Call handled by the AI voice agent · Transcript available
QA.01
AI identity disclosed
QA.02
Reason and contact details collected
QA.03
Urgency level checked
QA.04
Next action recorded
A view for every level of your organisation
From one branch to the whole network, everyone sees what matters.
The same data powers the operational view for teams and the consolidated view for management.
01
Company
Requests to handle, recent calls and booked appointments in one direct view.
02
Branches and locations
Compare call handling, request reasons and outcomes across locations.
03
Groups and networks
Consolidate network activity and identify gaps that need action.
See what your calls actually produce
Turn an invisible switchboard into a measurable front office.
Explore the dashboard with your call flows, rules and the indicators your teams need.