Customer follow-up · Honax

Every opportunity returns at the right time.

Pending quotes, maintenance contracts and recurring deadlines: Honax manages every follow-up from one view until the customer answers or books.

Example view · Customer dataHonax

01 · Quotes

From quote sent to signature, hands-off

Four automatic steps so no quote ever dies in an inbox again.

01Quote sent

02Honax watches

03Follow-up at the right time

02 · Maintenance

Prepare the next service visit before it is due

Honax identifies the contracts, equipment and dates to monitor, then contacts customers at the time set by your team.

D-60Due date detected

D-30First message

D-15Targeted follow-up

From a commercial decision to the next service visit

Two customer cycles. One follow-up engine.

01 · Quotes

From quote sent to signature, hands-off

Four automatic steps so no quote ever dies in an inbox again.

Quote sent

Your client receives the quote by email with a viewing link. Tracking starts immediately.

Honax watches

Opens, views, decisions: every quote is tracked. No answer? The follow-up gets scheduled.

Follow-up at the right time

Up to 4 follow-ups with progressive spacing and a message that adapts: not opened, viewed without a decision, or close to expiry.

The client decides

Accepted, declined or expired: the sequence stops automatically. You track everything from the dashboard.

02 · Maintenance

From due date to booked appointment

A preventive sequence that puts your company back in the conversation before the customer starts looking elsewhere.

D-60

Due date detected

The contract, equipment and previous service determine when the next contact should happen.

D-30

First message

The customer receives a contextual reminder with the relevant service and a clear next step.

D-15

Targeted follow-up

If there is no answer, Honax follows up through the chosen channel without multiplying messages.

BOOKED

Appointment booked

The sequence stops and the next service visit is added to the team's calendar.

Example view · Customer data

Every follow-up leads to a clear next action.

Your team sees why the customer is being contacted, what they have already received and when a person should take over.

Honax · Example view · Customer dataFollow-up sent

Commercial boiler quote

Quote viewed, no decision recorded

Day 3 follow-up

Heat pump service

Due in 30 days, first reminder scheduled

Contact due

Annual maintenance contract

Sequence stopped automatically after confirmation

Appointment booked

Automatic, never blind.

Every sequence stops as soon as an answer, refusal or appointment is recorded.

Timing, delays and message frequency follow the rules set with your company.

The full history stays visible so your team can take over with the right context.

Customer follow-up

Stop losing quotes for lack of follow-up

Try Honax now. Your next quotes will follow themselves up.

One-click activation