We identify what must go down into the ERP and what must come back to the agent, before writing a single line.
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ERP · API and webhooks
Honax & SAP
Organisations keeping customers and jobs in SAP can push the requests Honax captures into it, and read an account's status back. The exact set of exchanged fields is scoped with your integrator.
When the ERP is the system of record, Honax sits upstream: it captures and qualifies, then drops the request where your processes already handle it.
How it works
Every Honax event goes to your middleware, with a signature, a request id and automatic retries.
Clients, requests and appointments are readable with an API key, with documented quotas.
What changes
- No double entry between the switchboard and the ERP
- Integrations go through documented interfaces, not glue code
- Scope is agreed with your IT department or your integrator
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Your results, in black and white
How much are missed calls really costing you?
Within the first few weeks, Honax measures recovered calls, booked appointments, and associated revenue. You get the numbers. You decide what comes next.
